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Refund Policy

We hope you love your new purchase. If you are not satisfied, we will happily accept your return for a refund (U.S. orders only), subject to the conditions below.

  • We will not refund any items that are damaged, stained, scented, or altered in any way.
  • We will not refund any Final Sale items.
  • We will not refund any items that are sent back without filing a return request to our customer service email shop@lifo.ai
  • If an item is returned to us damaged, used or in an unsuitable condition, you will not be refunded.
  • We do not accept packages returned via C.O.D. Return shipping charges are non-refundable.
  • The brand reserves the right to refuse any compromised items affected by the individual factors mentioned above.
  • Products can be returned or exchanged within 14 days of receiving the product, excluding Final Sale items.
  • We do not provide free returns unless there is photo evidence attached to show the damage upon receiving the products.
  • Returned items are the responsibility of the customer until we receive them. Please make sure they're packed properly so as to avoid any damage in transit.
  • We are not able to refund any tax or duty charged by the customs border office.

Contact us if you have any questions: shop@lifo.ai